[vc_row][vc_column][vc_custom_heading text=”Privacy Policy” font_container=”tag:h2|font_size:20|text_align:center|color:%23004225″ use_theme_fonts=”yes”][vc_custom_heading text=”Pro Bike Express reserves the right to unilaterally modify, amend, change or supplement these Terms and Conditions without notice.” font_container=”tag:h6|font_size:15|text_align:center|color:%23004225″ use_theme_fonts=”yes” css_animation=”fadeInUp”][/vc_column][/vc_row][vc_row][vc_column][vc_tta_tour style=”modern” color=”green” active_section=”1″ css_animation=”fadeInUp”][vc_tta_section title=”Scope” tab_id=”1542049549898-cb7eb367-df3c”][vc_text_separator title=”Scope” color=”custom” el_width=”50″ accent_color=”#004225″][vc_row_inner][vc_column_inner][vc_column_text]The following terms and conditions contained herein (Standard Terms and Conditions) apply to all contracts of sale entered into by Pro Bike Express and govern your use of probikeexpress.com. Your use of or viewing of the Pro Bike Express website will constitute your agreement, on behalf of yourself and any entity or entities you may represent, to all of the terms and conditions provided herein. Pro Bike Express reserves the right to make changes or modifications to such terms and conditions at any time without notice and your subsequent viewing or use of or viewing of the Pro Bike Express website will constitute your agreement to any changes and modifications. There may be additional terms and conditions provided throughout the Pro Bike Express website governing your use of particular functions, features, information and applications available through probikexpress.com. The Terms and Conditions contained in this Pro Bike Express Terms and Conditions supersede all previous Terms and Conditions, amendments, supplements, and other prior statements concerning the shipping rates and conditions of ‘Pro Bike Express’ service to which these Terms and Conditions apply. Pro Bike Express reserves the right to unilaterally modify, amend, change or supplement the Pro Bike Express Terms and Conditions including, but not limited to, shipping rates, insurance coverage, services, pick-up locations, drop-off locations, destinations, and features of service without notice. The language provided herein contains the Pro Bike Express Terms and Conditions applicable to the transportation of bicycles and all other items by Pro Bike Express.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Compliance, packing, & labeling” tab_id=”1542049913449-7a874b3c-5eda”][vc_text_separator title=”Compliance, packing, & labeling” color=”custom” accent_color=”#004225″][vc_row_inner][vc_column_inner][vc_column_text]Please note that Pro Bike Express, our courier partners, or any governing authority, i.e. TSA, may open and inspect any item at any time without notice to you.

  • You must comply with all applicable local, state, federal, and international laws, including those governing shipping, transporting, packing, marking and labeling for all items being shipped for you by Pro Bike Express.
  • All items must be prepared and packed by the sender for safe transportation in an express transportation environment with expected ordinary care in handling. Proper packaging must adequately protect any and all articles susceptible to damage as a result of conditions that may be encountered in an express transportation environment, such as normal handling, shifts in loads, stacking, changes in weather, temperature, humidity, or atmospheric pressure, etc.
  • Every bicycle, race bag, wheel bag, travel case, and piece of luggage must be legibly and durably marked or labeled with the name, address, zip code, home phone, and cell phone number of the sender (and recipient if different than the sender). The temporary tie-on tag provided by Pro Bike Express (or other couriers) for labels should be used. Also please place identification inside every bag being shipped.
  • All items must be packed securely in your race bag, wheel bag, luggage, and travel case. Pro Bike Express does NOT accept liability if it is determined that concealed damage was caused by items not being secured by the sender within the race bag, wheel bag, luggage, or travel case (i.e. bicycle components, wheels, helmets, eye/sun glasses, cycle computers, wetsuits, shoes, race suits, clothing, etc).
  • Pro Bike Express will NOT be held liable for pre-existing damage to any items.
  • Do NOT send a race bag, wheel bag, luggage, or travel case that does not completely close. Please adequately secure the bag with luggage straps, zip-lock ties, or bungee cords to keep the bag completely closed. Pro Bike Express will NOT be held liable for items lost or damaged because a bag opened during shipment. Pro Bike Express reserves the right to use whatever means necessary to contain the contents of an open bag, or one that will not close.
  • Do NOT over-pack or over-stuff your race essentials bag, wheel bag, luggage, and/or travel case. Do NOT place items inside a wheel bag other than the wheels the bag was meant to carry (other than padding meant to help protect the items during shipment). Pro Bike Express will NOT be held liable for the loss, damage, or delay of items not properly and securely or adequately packaged for transport. Do NOT use a wetsuit, race suit, shoes, or other essential items as padding. Use non-essential items, such as dry towels, foam, bubble wrap, etc. for padding race wheels, helmets, and other valuable equipment.
  • All items must fit entirely inside the bag being shipped (this means wheel pumps, frame pumps, and helmets). Do not strap, fasten or otherwise secure any items to your race essentials bag, wheel bag, luggage, or travel case baggage.
  • The weight limit for all race bags, wheel bags, luggage, and travel cases is 35 pounds.
  • The size limit for all bags, luggage, and travel cases is smaller than a body bag

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Restricted items” tab_id=”1542049972787-67cf0a01-c6b9″][vc_text_separator title=”Restricted items” color=”custom” accent_color=”#004225″][vc_row_inner][vc_column_inner][vc_column_text]If you have a questionable item, we recommend that you do NOT ship it. If this is an essential item, please contact Pro Bike Express at 720.878.2088 or reservations@probikeexpress.com  for more information. Please allow 24 hours response time.

You are absolutely prohibited from tendering the following items for delivery, and these items will NOT be accepted:

  • Firearms, or ammunition of any kind.
  • Explosives: dynamite, fireworks, signal flares, road flares, sparklers, etc.
  • Mace, tear gas or pepper spray, etc.
  • Flammable Liquids, Solids, or Gases: fuel, methane, LNG, propane, etc., paints, cigarette lighters, lighter refills, steno, matches, propellant, phosphorus, etc.
  • Corrosives: acids, chlorine, solvents, etc.
  • Poisons of any kind.
  • Radioactive materials of any kind.
  • Live animals, including dogs, cats, birds, reptiles, and fish, etc.
  • Animal carcasses, animal heads and other parts for taxidermy may be accepted but must be properly packaged. This restriction also applies to packaged meat or poultry products intended for consumption.
  • Human corpses, body parts, or cremated or disinterred human remains, etc.
  • Items that require an international, federal, state or local license for their transportation; i.e. alcohol, tobacco, gaming devices, etc.
  • Items that may cause delays or damage to equipment, personnel or other items being shipped.
  • Lottery tickets and gambling devices where prohibited by federal, state or local law.
  • Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
  • Non-hazardous waste, including but not limited to trash, rubbish, unconsumed food and liquids, feces, and dirty diapers, etc.
  • Packages that are wet, and/or leaking or emit an odor of any kind. This includes bicycle water bottles, hydration systems, physically “wet” wetsuits, open gel packages, etc.
  • Drugs (illicit, illegal and/or prescription drugs), or pharmaceutical items.
  • Insects: alive or dead.
  • Perishable items such as floral or nursery stock, plant and floral displays and food items meant for immediate consumption, etc.
  • Household items: bleach, spray starch, paint, insecticides, drain cleaners and solvents, etc.
  • Pressure containers: spray cans, spray paint, butane, fuel (liquid, solid or gas), scuba tanks, propane tanks, and self-inflating rafts, etc.
  • Dirt, soil, potting soil, sand, gravel, fertilizer, or manure, etc.
  • Other hazardous materials: dry ice, gasoline-powered tools, wet-cell batteries, camping equipment with fuel, radioactive materials, poisons, infectious substances, etc.
  • Any other items that are prohibited by applicable local, state, federal, or international laws. Notwithstanding any other provision of the Pro Bike Express Terms and Conditions, we are not liable for delay of, loss of or damage to an item of any prohibited item(s).

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Fragile items” tab_id=”1542050063124-1a51b7cd-d272″][vc_text_separator title=”Restricted items” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]The following items may be accepted by Pro Bike Express for transportation purposes; however, under no circumstances will Pro Bike Express provide insurance covering damage or cargo insurance on these items. These items, and the like, are classified as “Ship at your own risk.”

  • Electronics and mechanical items such as audio and video equipment, cameras, i-Pods, MP3 players, GPS devices, power taps, power meters, heart-rate monitors, sensitive calibrated tools and instruments, calculators, computers, cellular telephones, telescopes, microscopes, electrographs and medical equipment.
  • Garment bags and suit/dress covers of light, flimsy plastic or vinyl designed for carrying inside more durable bags and not for shipping purposes.
  • Photographic, cinematographic, or precision items such as oscilloscopes, telescopes, meters, and polygraphs.
  • Toys such as dolls, doll houses, model trains, airplanes, cars, and boats, or remote control devices.
  • Dentures and retainers.
  • Miscellaneous items such as sample goods for resale, heirlooms, collectibles, precious metals and stones, souvenirs, gifts toolboxes, and irreplaceable items.
  • Essential clothing and other property that is not properly packaged inside race bags, wheel bags, luggage, or travel cases.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Pickup & delivery” tab_id=”1542050247339-88a136b5-fa32″][vc_text_separator title=”Pickup & delivery” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Initial pick-up at partner multi-sport shop, bike shop, or other location

  • Pro Bike Express requires that you drop off your bicycle and any other items that we are shipping for you at one of our partner multi-sport shops a minimum of twenty-four (24) hours before the scheduled pickup time. Drop-off deadlines are usually 5:00 pm MST the Sunday prior to the event for which you have scheduled our services. Under special circumstances, other arrangements may be made at the customer’s request; however, please be advised that additional fees may apply. Please contact Pro Bike Express for specifics regarding drop-off times and deadlines.
  • Pro Bike Express does NOT provide repeat initial pick-up attempts. If your bicycle or other items that we are shipping for you are not at the prescribed pick-up location (multi-sport shop, or other location) prior to the proper pick-up deadline, your items might not be delivered to your event. Customers who fail to drop off their belongings prior to the deadline are NOT eligible for a refund.
  • If we determine that your bicycle, race essentials bag, or wheel bag are not at the pick-up location as indicated on your service request form, we will attempt to call or e-mail you in an effort to determine where these missing items are located. Other arrangements may have to be made to get these missing items to us; i.e., you may then have to deliver to a different drop-off location if time allows.
  • If you would like proof of pick-up of your items, you may call Pro Bike Express at 720.878.2088 (mobile), or reservations@probikeexpress.com

[/vc_column_text][vc_column_text]

  1. Initial delivery to your event
    • Pro Bike Express, at its sole discretion, will determine the routing of all deliveries, including the mode of transportation used, and may use air transportation, ground transportation, water transportation, or any combination thereof in providing our services. We reserve the right to divert any delivery (including use of other carriers) in order to facilitate and expedite delivery.
    • When possible, Pro Bike Express will be positioned at the event near the transition area or race-expo during packet pick-up times if we are partnered with the event director, or another entity. As with all vendors, the event director or other entity will determine if, where, and when we can set up at their event.
    • If we are not partnered with the event director, and we are not allowed to set up on the event grounds, then other delivery arrangements will be made and you will be notified. A standard alternative would be for Pro Bike Express to set up at the host hotel, motel, resort, or another location that is convenient and as close as possible to the race venue.
    • Another delivery option would be for Pro Bike Express to deliver your bicycle and other items to the hotel, motel, or resort at which you are staying.
    • Pro Bike Express or its carriers require photo identification of the person authorized to claim the bicycle and other items.
  2. Return drop-off after your event
    • When possible, Pro Bike Express will be positioned at the event near the transition area or race-expo during and after the event if we are partnered with the event director, or other entity. As with all vendors, the event director or other entity will determine if, where, and when we can set up at their event.
    • If we are not partnered with the event director and we are not allowed to set up on the event grounds, then other return drop-off arrangements will be made and you will be notified. A standard alternative would be for Pro Bike Express to set up at the host hotel, motel, resort, or another location that is convenient and as close as possible to the event venue.
    • Another drop-off option would be for Pro Bike Express to retrieve your bicycle and other items at the hotel, motel, or resort at which you are staying. If you should have to leave your hotel, condo, or resort early (in order to catch a flight) before hand-delivering your bicycle and other items to Pro Bike Express, make sure you leave instructions with the hotel, condo, resort, or another Pro Bike Express customer that Pro Bike Express is scheduled to pick up your items. Instruct them to store your bicycle and other items in a safe and secure location, which may be different than the initial delivery location. Please inform Pro Bike Express ahead of time that you will be unable to hand-deliver your items to us and what instructions you have left and with whom. Please note that Pro Bike Express will NOT be held liable for loss and/or damage of items left with non-partnered third parties.
  3. Undeliverable items
    An undeliverable item is one that cannot be delivered for reasons that include, but are not limited to, any of the following:

    • The recipient refuses to accept the delivery.
    • The recipient’s delivery address, hotel, condo, or resort cannot be located.
    • The delivery was addressed to an area not served by Pro Bike Express.
    • The delivery’s contents or packaging are damaged to the point that delivery is not possible.
    • The delivery would likely cause damage or delay to other deliveries or property or injury to personnel or property.
    • The delivery contains prohibited items.
    • The recipient’s delivery address is closed, incorrect, or non-existent.
    • No appropriate person was available to accept the item at a delivery location on initial delivery attempt or reattempts.
    • The item(s) was (were) improperly packaged.
  4. Refusal or rejection of delivery: Pro Bike Express reserves the right to refuse, hold or return any item and may do so at our sole discretion and without liability to us. We will execute that right in cases in which (but not limited to):
    • The item may cause damage or delay to other items, property or personnel.
    • The item is likely to sustain damage or loss in transit because of improper packaging or otherwise.
    • The item contains any prohibited items.
    • The account of the person or entity responsible for payment is not in good credit standing.
    • When acceptance of the item may jeopardize our ability to provide service to other customers.
    • We believe that our services are being used in violation of international, federal, state or local laws.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Delayed items” tab_id=”1542050363347-30904820-182d”][vc_text_separator title=”Delayed items” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Pro Bike Express promises that every avenue will be exhausted to ensure that your bicycle and other items are picked up and delivered to your event on time. In the event that your bicycle and other items are not picked up or delivered on time, reasonable efforts will be made to ensure the items are returned to you as soon as possible. Returning your items may take longer on international deliveries due to Customs and Immigration procedures. We sincerely apologize in advance for any inconvenience you may experience should your items be delayed. Such isolated incidents are not typical of Pro Bike Express’ high standard of service.

In the event of a delayed pick-up the customer can expect the following:

  • In the event that a pick-up deadline was missed, then the next available pick-up will be scheduled.
  • The customer may have to make other arrangements to have items picked up at a different location.
  • If it is deemed that the missed or late pick-up was due to the negligence of the customer (i.e., the customer missed the deadline for the scheduled pick-up deadline for pick-up of items by shipper) then additional fees from changes being made to an order involving that pick-up will be passed on to the customer.
  • In order for a change made to a late or missed pick-up to be free of charge, the late or missed pick-up must be deemed to have been due to the negligence of Pro Bike Express or its partners.

In the event of a delayed delivery the customer can expect the following:

  • Pro Bike Express assumes NO liability for delay that might occur, directly or indirectly, due to an Act of God, breakdown in transportation equipment, traffic or road construction delays, accidents, illness, riots, terrorism, strikes, or from any action, omission or commission beyond the control of Pro Bike Express. In these instances it shall NOT be the responsibility of Pro Bike Express to pay for resulting costs and expenses, including, but not limited to rental equipment, purchase of equipment and personal luggage contents.
  • Pro Bike Express will be liable for personal property only for the period during which it is in the possession of Pro Bike Express. Pro Bike Express (or its partners) do not condone or assume liability or responsibility for property left unattended while waiting for pick-up by the carrier. Pro Bike Express is NOT responsible for any equipment or bags after they are delivered to their final destination. Nor is Pro Bike Express negligent for a delay of delivery, if the customer’s identification is not present on or with the items being shipped.
  • Pro Bike Express is NOT negligent if items are delayed due to a designated contact person not being available for pick-up or delivery. Pro Bike Express might not attempt to deliver multiple times before sending the item back to the sender, if this would cause delays with other deliveries. Arrangements can be made with Pro Bike Express to reschedule deliveries to the same or different address (additional fees may apply). If no arrangements are made, and the gear is sent back, Pro Bike Express is NOT responsible for rerouting delivery charges.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”International deliveries” tab_id=”1542050428258-cd3fc0e9-8ce1″][vc_text_separator title=”International deliveries” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Pro Bike Express will NOT be held liable for regulatory delays caused by Customs or Immigration inspections. Such delays are manifest and beyond the control of Pro Bike Express. To complete international deliveries, Pro Bike Express requires a copy of your passport, round-trip flight itinerary, race registration, and complete packing list of items being sent. Items must be personal effects sent to the foreign country for your personal and temporary use. Packages sent internationally may NOT be locked (this includes TSA locks), as customs may need to perform an inspection. If packages are locked, this could cause delays. Pro Bike Express is NOT responsible for delays or damage to suitcases due to locked packages. Pro Bike Express shall NOT be held liable for duties and surcharges arising from international deliveries; all such fees shall be passed on to the customer. Pro Bike Express will take every step possible to ensure that the proper paperwork is prepared and filed in order to prevent excessive and inappropriate duties and surcharges arising from international deliveries. For one-way transportation of a bag going to Canada, you are subject to payment of duties and taxes unless you can provide proof that the bag exited the country (i.e.: tracking number or airline baggage tag). If this information is not immediately available at the time of duty and tax assessment, you will need to pay the fee and be refunded upon providing proof of re-export. Pro Bike Express may charge duties and taxes (at the time of order booking, or at a later date) for certain countries with a high occurrence of duties and taxes charges.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Rates & other charges” tab_id=”1542050449462-849c2044-9b74″][vc_text_separator title=”Rates & other charges” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]

  • Rates are available on the Pro Bike Express website. These rates do not include international fees or taxes, and do not include multi-sport shop, bike shop, hotel, motel, or resort fees if applicable. Final rates and service fees may vary based upon the delivery actually tendered and the application of these Terms and Conditions. Rates may change at any time without notice.
  • Weight or dimensions exceeding the Stated Limits of the Pro Bike Express equipment list are subject to additional charges. Adjustments to your bill may occur retroactively after your order has been completed.
  • If a customer wishes to pick up or drop off items at a different location, Pro Bike Express will not refund any part of the transaction.
  • Some multi-sport shops, bike shops, hotels, motels, and resorts may assess a handling fee for incoming and outgoing deliveries. Any handling fees assessed must be paid directly to the multi-sport shop, bike shop, hotel, motel, or resort by you and are separate from Pro Bike Express charges and your Pro Bike Express order. Pro Bike Express recommends that you contact these locations to determine if any fees will be assessed to you.
  • Any conflict or inconsistency between the Pro Bike Express Terms and Conditions and other written or oral statements or quotes concerning the rates, features of service, and terms and conditions applicable to Pro Bike Express service will be controlled by the Pro Bike Express Terms and Conditions, as modified, amended, changed or supplemented. We are NOT liable for, nor will any adjustment, refund or credit of any kind be made, as a result of any discrepancy in any rate or service quote made prior to tender of the delivery and the rates, and other charges that we invoice to you.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Insurance” tab_id=”1542050492963-a3443f54-f47e”][vc_text_separator title=”Insurance” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Pro Bike Express has a US $250,000 cargo insurance policy in place. If our cargo is at full capacity (46 bicycles), liability is limited to US $5,435 on average per customer for all items shipped. If our cargo is at half capacity (23 bicycles), liability is limited to US $10,870 on average per customer for all items shipped. If Pro Bike Express is shipping items for you valued beyond this liability limit, you, at your sole discretion may determine whether additional insurance is necessary. Additional insurance may be available through other sources such as your homeowner’s insurance policy or other insurance policy. Please contact your insurance company or insurance agent to determine if your homeowner’s policy provides this type of coverage, or if you should purchase additional insurance. Here are a few guidelines:

  • Cargo insurance coverage covers the physical loss or damage of bicycles, race wheels, and race equipment (helmets, wetsuits, bike shoes, etc.).
  • Cargo insurance does not cover loss of use or loss of income associated with the physical loss or damage of items.
  • Additional insurance coverage is not currently available through or from Pro Bike Express.
  • The total valuation of your items may exceed US $5,200, but may not be insured beyond the US $5,200 limit if our cargo is at full capacity (48 bicycles).
  • Pro Bike Express will insure provided the items are correctly described, properly packaged, correctly valued, and undamaged prior to shipping. Maximum liability is not automatic and damage or loss value must be proven to the insurance adjuster.
  • Excess insurance is not available and may not be purchased for items excluded from our liability, such as jewelry, cash, computers, i-Pods, MP3 players, cameras, etc. Please see the “Fragile Items Liability” list above for details.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Accounting & billing” tab_id=”1542050531251-ff81f3fe-9db3″][vc_text_separator title=”Accounting & billing” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Payment
Pro Bike Express will accept cash, personal checks, business checks, PayPal, Visa, MasterCard, Discover, and American Express. Pro Bike Express requires payment before you drop off your bicycle and other items for shipping.

Credit Card Policy and Information
Pro Bike Express guarantees that use of a customer’s credit card information via the Pro Bike Express website is 100% secure. Pro Bike Express will be held liable for unauthorized charges made to your credit card if these unauthorized charges are due to negligence of Pro Bike Express[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Cancellation & refund policy” tab_id=”1542050601082-9fa55422-cebd”][vc_text_separator title=”Cancellation & refund policy” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Pro Bike Express will honor a 100% refund (less all credit card fees, PayPal fees, and a $25 processing fee) to its customers who cancel their race plans and notify us in writing within a minimum of 45 days advance before their scheduled event. After that, Pro Bike Express will honor a 50% refund (less all credit card fees, PayPal fees, and a $25 processing fee), or the customer may elect to receive a full credit towards another event Pro Bike Express serves during the same calendar year. Other considerations may be made in the event of special circumstances. All refunds will be made in the form of business check and delivered via the US Postal Service. Refunds require approximately 30 business days to process.

In the event that Pro Bike Express must cancel an event, at least 21 days notice will be given to all registered Pro Bike Express customers. A full refund will be issued to the customer within 14 days of cancellation notice.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Guaranties & warranties” tab_id=”1542050565211-87a61c0c-9d73″][vc_text_separator title=”Guaranties & warranties” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Pro Bike Express provides NO guarantees or warranties. Pro Bike Express shall NOT be held liable for items not properly packaged in race bags, wheel bags, luggage, or travel cases, nor shall Pro Bike Express claim liability for the delivery of items found in the List of Fragile Items (see above). Pro Bike Express assumes NO liability where it is found that items were not properly packaged in an adequate race bag, wheel bag, luggage, or travel case designed for a materially different good not suited to the purpose of said bag, luggage, or travel case. Any failure by Pro Bike Express to enforce or apply a term, condition or provision of the Terms and Conditions, does NOT constitute a waiver of that term, condition or provision and does not otherwise impair Pro Bike Express’ right to enforce such term, condition or provision. Pro Bike Express shall NOT be held liable for loss or damage to articles that are strapped, fastened, or otherwise secured to other baggage being transported and that are not independently tagged and/or packaged. Such items include but are not limited to floor pumps, frame pumps, helmets, shoes, wetsuits, race suits, clothing, hydration systems, bicycle components, etc. Pro Bike Express cannot be held liable for items that are stolen from the inside of bags that were not properly secured, or if the theft is reported to Pro Bike Express more than 48 hours after delivery. If you have questions or concerns regarding Pro Bike Express, please send your Correspondence to:

Pro Bike Express, P.O. Box 1200, Boulder, CO 80306[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Damaged items” tab_id=”1542050647819-846de4a0-6c57″][vc_text_separator title=”Damaged items” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Pro Bike Express shall NOT be held liable for minor damage arising from the normal wear and tear of transporting bicycles, race bags, wheel bags, luggage, or travel cases, etc. This includes but is not limited to minor cuts, dings, scratches, scuffs and dents, marring to the surface of said items by dust, dirt, adhesive, restraints, bicycle fork quick-release clamps, bungee cords, snap-ties, or for items that protrude from bags. If, however, Pro Bike Express deems that damage did occur beyond the normal wear and tear of an item, then the following stipulations apply: Pro Bike Express will evaluate if a damaged item is 1) repairable, or 2)  not repairable. Decisions to repair or replace a damaged item are solely the prerogative of Pro Bike Express, and Pro Bike Express reserves the right to inspect a damaged item at any time.
Note, however, that:

  1. Signed receipt of the delivery by the recipient without written notice of damage on the receipt is prima facie evidence that the shipment was delivered in good condition.
  2. Pro Bike Express does NOT accept claims for damaged items that were not properly secured, packed, or padded inside race bags, wheel bags, luggage, or travel cases.
  3. Pro Bike Express does NOT accept liability for damage that is caused to items secured to the outside of race bags, wheel bags, luggage, or travel cases.

[/vc_column_text][vc_column_text]Failure to comply with any of the following conditions will result in the denial of your claim.

  1. We must receive notice of a claim due to damage (visible or concealed), delay, shortage, or failure within 48 hours of the scheduled delivery date. We must receive notice of all other claims, including, but not limited to, claims for non-delivery within 7 calendar days after the scheduled delivery.
  2. Notice of claims for which you are seeking more than $100 must be in writing. All claims must be made within the time limits set forth above.
  3. Notice of claims may be sent via e-mail to reservations@probikeexpress.com or via telephone 720.878.2088. Failure to provide us with notice in the manner and within the time limits set forth in paragraphs (a) and (b) will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.
  4. Written documentation supporting the amount of your claim must be delivered to us within 30 calendar days after we receive your notice of a claim. Such documentation may include original purchase invoices, estimates, or invoices for repair, expense statements, appraisals or other records. These documents must be verifiable to our satisfaction.
  5. Pro Bike Express reserves the right to inspect a damaged item on the recipient’s premises as well as the right to retrieve the damaged item for inspection. The terms and conditions applicable to the original delivery (including any declared value) will govern the disposition of all claims in connection with the delivery, including any claim relative to the retrieval, inspection or return of the package. When an item is picked up for inspection, a receipt for the damaged item will be provided if requested by the recipient. All of the original delivery cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.
  6. Receipt of the delivery by the recipient without written notice of damage on the waybill is prima facie evidence that the item was delivered in good condition.
  7. Pro Bike Express does not accept claims for lost or damaged clothing that is packed with sporting equipment and gear.
  8. Pro Bike Express does not accept liability for damage that is caused by items being improperly secured in a case.
  9. Only one claim may be filed in connection with a delivery. Acceptance of payment of a claim shall extinguish any right to recover in connection with that delivery.
  10. When we resolve a claim by paying any amount for an item, we reserve the right to pick up the item for salvage, and all rights, title to, and interest in the item shall vest with us.
  11. Written claims must be sent (via U.S. Postal Service) to: Pro Bike Express, 7085 W. 38th Ave, Wheat Ridge Cyclery.
  12. Any purchases made because of a late delivery must be returned to Pro Bike Express for salvage. If items are not returned, Pro Bike Express reserves the right to decline reimbursement.
  13. Claims may be filed with Pro Bike Express only.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Lost items” tab_id=”1542050713972-a84a1839-3833″][vc_text_separator title=”Lost items” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]For deliveries that are lost while in Pro Bike Express’ possession, claims must be submitted in writing no later than 10 business days after loss occurred[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Extent of liability” tab_id=”1542050751453-a7781591-bac8″][vc_text_separator title=”Extent of liability” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Pro Bike Express will NOT be held liable for any delay or damages to bicycles, bicycle components (attached or unattached), race wheels, bicycle equipment, personal luggage, travel cases, and other items, whether direct, incidental, special, or consequential, in excess of the value of an item, whether or not we knew or should have known that such damages might be incurred, including but not limited to loss of income or profits. Pro Bike Express will NOT be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, non-delivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will NOT be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, non-delivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

  1. The act, default or omission of any person or entity, other than Pro Bike Express, including those of any local, state, federal government, or international agencies.
  2. Your violation of any of the terms and conditions contained in the Pro Bike Express Terms and Conditions, as amended or supplemented, or on a signed receipt, including, but not limited to, the improper or insufficient packing, securing, marking and labeling of items, or use of an account not in good credit standing, or failure to provide notice in the manner and time prescribed.
  3. Perils of the air, water, and road, public enemies, criminal acts of any person(s) or entities, including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local or national weather conditions, local or national disruptions in air, water, or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, motor carriers, other carriers, vendors or suppliers), natural disasters (including but not limited to earthquakes, floods, hurricanes, tornadoes, wind, rain, and hail), conditions that present a danger to our personnel or equipment, and disruption or failure of communication and information systems (including, but not limited to, our systems).
  4. Our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the sender or recipient.
  5. Damage or loss of articles packaged and sealed by the sender or by person(s) acting at sender’s direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the delivery without noting the damage on the delivery record.
  6. Erasure of data from or the loss or irretrievably of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.
  7. Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
  8. Our failure to honor “package orientation” graphics (e.g., “UP” arrows, “THIS END UP” markings), “FRAGILE” labels or other special directions concerning packages, luggage, and travel cases.
  9. Your failure to send goods in packaging approved by us prior to delivery where such prior approval is recommended or required.
  10. Our failure to notify you of any delay, loss or damage in connection with your delivery or any inaccuracy in such notice.
  11. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases or other items whose outer finish might be damaged by adhesive labels, soiling or marking.
  12. The sender’s failure to provide accurate delivery address information.
  13. Any package containing a prohibited item. (See “Prohibited Items.”)
  14. Our provision of advice, assistance or guidance on the appropriate packaging of items unless such advice, assistance or guidance has been approved in writing by Pro Bike Express and the writing expressly accepts liability in the event of a damaged item.
  15. Failing to meet our delivery commitment for any deliveries with an incomplete or incorrect address. (See “Undeliverable Items.”)
  16. Damages indicated by any shock watch, tilt meter or temperature instruments.
  17. Deliveries released without obtaining a signature if a signature release is on file.
  18. Loss or damage to any package for which we have no record of receipt.
  19. Dangerous goods items that the sender did not properly declare, including proper documentation, markings, labels and packaging. Pro Bike Express will not pay a claim on undeclared/hidden dangerous goods.
  20. Previously damaged bicycle or sporting equipment and personal luggage.
  21. Over-sized, overweight, non-secured, improperly or over-packed bags.
  22. Damage or loss of protruding luggage parts such as wheels, straps, pockets, pull handles, hanger hooks, or other items attached to equipment and personal luggage and manufacturer’s defects.
  23. Minor cuts, scratches, scuffs, dents, dings and soiling.
  24. Damage to fragile items (antiques, heirlooms, i-Pods, radios, stereos, cameras, computers, etc.)
  25. Damage or delay to perishable items.
  26. Damage to valuable items (photographic equipment, computers, VCRs and any other electronic equipment including software or components, video, jewelry, cash, documents, works of art, securities and negotiable papers, precious metals, or other similar valuable or irreplaceable items.
  27. Damage to soft cases, either the case or its contents.

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section title=”Non-waiver” tab_id=”1542050778539-8de83690-58ed”][vc_text_separator title=”Non-waiver” color=”custom” accent_color=”#1a81b1″][vc_row_inner][vc_column_inner][vc_column_text]Any failure by Pro Bike Express to enforce or apply a term, condition or provision of the Pro Bike Express Terms and Conditions does not constitute a waiver of that term, condition or provision and does not otherwise impair Pro Bike Express’ right to enforce such term, condition or provision.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tour][/vc_column][/vc_row]

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